Would recommend for a transient stop

Comfortable room, attentive staff, which made our first wedding anniversary special with a thoughtful welcome gift and unforgettable dining experiences at the restaurant.

Business travelers' haven

The food and beverages in the lounge were genuinely excellent. The staff, especially Olzhal, was excellent when they helped my partner with a SIM card issue, making me feel supported during my stay.

It wasn't exactly a bargain but overall, it’s acceptable.

A Memorable Stay with Great Service

Had a lovely time exploring the spa and enjoying the vibrant atmosphere of Salter's restaurant. Aiman’s massage was rejuvenating! Friendly staff made us feel welcome throughout our stay. For future guests, check out Emilia's for excellent meals. A must-try!

Breakfast was enjoyable but dinner was terrible.

The Deluxe Double Room was super comfy with two cozy beds, perfect for our family. The room was well-equipped and had a nice view over snowy Astana, which was a lovely touch. Definitely felt like a special occasion getaway. Loved the breakfast too!

The hotel provided a professional and responsive environment conducive for business travelers. The staff, especially at the reception and concierge, were exceptionally helpful in arranging for meeting spaces and providing timely services. The breakfast was particularly impressive, featuring a wide selection of freshly made dishes, including delicious omelets, which set a strong start for each workday. The room was spacious and comfortable, ensuring a good night’s rest before meetings.

The dining options in the main restaurant could be improved significantly.

Our family enjoyed a wonderful stay at Sheraton Astana Hotel! The room was spacious and had two cozy double beds, perfect for our kids. The breakfast was fantastic, offering a great variety of fresh options that pleased everyone, especially the pancakes! Plus, the swimming pool was a hit with the kids, providing hours of fun.

Some dinner options could be improved.

The breakfast at the hotel's main restaurant was quite enjoyable.

Dinner and in-room dining were poorly prepared, reminiscent of student canteen food.

Our family had a great time during our 2-night stay. The room was spacious with two cozy double beds that were perfect for the kids. The breakfast spread was excellent, especially the pancakes, which everyone loved. The highlight for the kids was definitely the swimming pool, where they spent hours having fun.

The hotel is in a great central location, making it easy to walk to key attractions. Staff at the reception and concierge were friendly and responsive, which made the check-in process smooth. The Club room I stayed in was spacious and provided lounge access, perfect for some relaxing downtime. The heated bathroom floor was a cozy touch that I really appreciated. However, the breakfast was quite crowded, and there weren't many healthy options like yogurt. I found the bed a bit too hard for my liking, which made it difficult to get comfortable at night. The curtains didn’t block out enough light, making it hard to sleep when the sun came up too early. While I enjoyed the pool, the dining options needed serious improvement. the main restaurant’s food, especially the in-room dining, was noticeably below standards expected from a 5-star hotel. It felt more like cafeteria food, lacking flavor and quality. Overall, while the hotel had some strong points like the friendly staff and good location, the dining experience and room features could definitely use some upgrades.

Amazing, amazing, amazing.

The breakfast was a game-changer, with a fantastic spread that felt like a foodie paradise. Plus, the spa area is like a mini vacation within a vacation-just perfect for unwinding after a long day.

strongly recommend 💖💖

excellent stay but minor room details need attention

During my stay, I found the breakfast options to be superb, a feast with fresh items cooked to order. The staff's attention to detail was commendable, responding promptly to requests and ensuring comfort.

The room decor felt a bit outdated and could use a refresh.